Returns & Refunds policy
Last updated: [Insert Date]
At NAD+OLOGY™, we aim to ensure every product meets the highest expectations. If for any reason you are not fully satisfied with your purchase, we are here to assist.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original packaging
The product must be in resalable condition
Due to hygiene and safety standards, we are unable to accept returns on:
Products that have been opened or used
Items that are personalised or made to order
2. Refunds
Once your return is received and inspected, we will process your refund.
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear
3. Return Process
To initiate a return, please contact us at:
Include:
Your order number
The item(s) you wish to return
We will provide instructions for returning your order.
4. Return Shipping
Customers are responsible for return shipping costs
We recommend using a trackable shipping service
NAD+OLOGY™ is not responsible for items lost or damaged during return transit
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund where appropriate.
6. Gifts
If your order was marked as a gift:
You may receive a store credit for the returned item
If not marked as a gift:
The refund will be issued to the original purchaser
7. Contact
For any questions regarding returns or refunds:
NAD+OLOGY™
Operated by Surin General Trading L.L.C.
📧 info@nadology.com